Service Warranty Policy
Last Updated: [Insert Date]
This policy outlines service commitments, subscription rules, and hardware warranties for EHub Group customers.
1. Service Level Agreement (SLA)
- Platform uptime target: 99.5% monthly availability
- Scheduled maintenance may occur and will be communicated in advance
Support Response Times:
| Priority | Response Time |
|---|---|
| Critical | 4 hours |
| High | 8 hours |
| Normal | 24 hours |
2. Subscription & Billing
- Subscriptions billed according to selected plan
- Renewal is automatic unless canceled
- Late payments may result in service suspension
3. Hardware Warranty
- Limited to manufacturing defects under normal use
- Warranty period: 12 months from purchase
- Excludes damage from misuse, tampering, or environmental factors